| Does anyone remember that book "Built to Last" done | | | | franchisee / team member / our family in their |
| y the Stanford class and professor? Well change that | | | | individually owned Car Wash Guys business. To |
| to "Built to Merge." My grandfather was personal | | | | achieve these goals, we will strive to be the best. We |
| friends with Bill Hewlett and David Packard and I bet | | | | will make business decisions, which are good for the |
| they would not have wanted this merger with | | | | franchisees, their communities, their customers as well |
| Compaq either. It is interesting that one night about 3 in | | | | as for us. Decisions, which are good both long and |
| the morning I was reading that book and decided to | | | | short term, which strengthen our franchisees and our |
| change or mission statement and focus on the things | | | | name, which help us achieve success and help the |
| that meant the most to our team and our customers. I | | | | environment. Decisions, which are fair for all concerned, |
| stayed up all night writing that mission statement to | | | | always creating a WIN/WIN situation. To achieve all |
| make sure it was in line with the books comments on | | | | objectives past, present and future, we will chose only |
| what it takes to make and keep a company great. | | | | the best prospective candidates to become |
| This was about 5 years ago when "Built to Last" was | | | | franchisees, the crème of the crop.YOUR |
| the talk of the business world and it was written up in | | | | MISSION (franchisee's and team members);to provide |
| many of the newspapers, and magazines I was | | | | customers with consistent mobile wash services at a |
| reading at the time. WSJ, Financial Times, Investors | | | | reasonable price. To give the customer what they |
| Business Daily, The Economist, NY Times, etc. Even hit | | | | want and foster repeat business. To provide |
| the best sellers list for a while, not bad for a business | | | | customers with quality which stands out above the |
| non-fiction book by a professor.You must be honest | | | | competition. To own a business unlike others which |
| with yourself and your mission.Here is what I came up | | | | fosters community goodwill and makes customers |
| with after reading that book that night, I have not | | | | proud to be customers. To develop a situation |
| changed that mission statement nor do I feel we need | | | | whereby when people of our town think car wash, |
| to, it was built to last;OUR VISION;To assist our | | | | they think Car Wash Guys. To use only |
| franchisees in achieving their American Dream, | | | | environmentally sound products and methods. To |
| whatever that dream may mean to them. To design | | | | retain enough profit to insure a comfortable lifestyle |
| and maintain a streamlined system of operations, top | | | | while achieving all of our mission goals.I was asked the |
| of the line car care products, innovative and effective | | | | other day if I was committed to those items listed, that |
| marketing, trouble free and efficient equipment, the | | | | answer is YES, absolutely, I have to be or we do not |
| best support services and anything which will help the | | | | exist. |