| Defining Customer Service | | | | if the people wearing the buttons live up to the values |
| Customer service is understanding and exceeding the | | | | they say they believe in. If they announce that |
| needs of the customer. | | | | customers are #1, then they had better treat |
| A customer, or client, is someone who purchases a | | | | customers like they are! In other words, the company |
| commodity or service. | | | | must "walk the talk." |
| Service is the work performed by one for a fee that | | | | Providing excellent customer service needs to be a |
| serves or benefits others. | | | | key, fundamental practice. It is a way of life! Daily |
| Loyalty is being faithful and unswerving in allegiance. | | | | actions must reflect spoken words. Each employee |
| Value is the usefulness, importance, or general worth | | | | needs to be committed to "walk the talk" and provide |
| of something. | | | | excellent customer service to all. |
| Have you ever entered a restaurant, a bank, a | | | | A customer service SUPERSTAR is: |
| department store or any other business where people | | | | Knowledgeable |
| were wearing name tags and where banners on the | | | | Self-confident |
| wall proclaimed the customer to be #1 - and then you | | | | Energetic |
| waited in line for fifteen or twenty minutes to be | | | | Timely |
| served? Then when it was finally your turn, the person | | | | A good listener |
| behind the counter looked at you and said, "Yeah, | | | | Customer-oriented |
| what do you want?" If so, then you know what it's like | | | | An effective communicator |
| to be exposed to a promotional campaign that pays | | | | A team player |
| more attention to lip service than to customer service. | | | | Patient |
| There is nothing wrong with a promotional campaign - | | | | Exhibits a willingness to do whatever it takes! |