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21 Must-Have Web Site Elements

Your Web site should be the cornerstone Reader. But don't just offer a standard
of your client seduction efforts. The capabilities brochure; we recommend your
site is your silent salesperson -- the menu has a how-to guide or tips brochure
one with whom prospective clients visit that includes capabilities information.9.
before granting you permission to meet Proprietary process. After
with them.A top priority for any firm specialization, clients look for a
that competes in the professional specific problem-solving process. You
services or technology space is to create should create this process, name it,
an easy-to-update Web site that trademark it and describe it with
demonstrates your competence. As the reverence on your Web site.10. Seminar
Internet matures, content is slowly information. The best lead generation
becoming more important, but it's amazing topic you can employ is the seminar,
how many sites for such firms simply briefing, workshop and/or round table
assert how great the company is, rather discussion. Focus on the biggest problems
than helping prospective that you solve for clients. Your Web site
clients.According to our best-practices should prominently list upcoming seminars
research, the three most common client (to promote attendance) and past seminars
seduction Web site errors are: sites that (to promote your reputation as an
are too busy; sites that feature little expert).11. Privacy policy. In a
more than lengthy company histories and confidential business? Then by all means
other information important to the have a clear privacy policy that states
company itself; and worst of all, a site you will never share contact information
devoid of meaningful, useful, how-to with anyone else.12. Legal disclaimer and
information. Without how-to information, copyright notice. For ideas on legal
a Web site is just a glorified electronic disclaimers, look in the front on any
brochure. Client seduction is defined as nonfiction business advice book published
the art of wooing and winning clients by today. You will see language that says
giving away valuable information.From a the publisher is not engaged in rendering
best-practices standpoint, here are 21 legal, accounting or other professional
must-have elements for a superior Web service and the information is for
site that begins the client seduction educational purposes. And protect your
dance:1. A clear positioning statement. intellectual property -- your site
Tell prospective clients, in as few words content and free resources -- by taking
as possible, what you do, whom you do it advantage of de facto copyright laws.
for and what results you achieve. If you Post a standard copyright notice.13.
have a proprietary process or an Focus-specific information. If you are a
extraordinary guarantee, this is the time specialist in a certain industry, like
and place to mention it.2. Free health care, then there'd better be
resources. The key to earning your health care information throughout the
prospective clients' trust is to site (you don't want to look like a
demonstrate that you know how to solve poser).14. News releases. The Internet is
their problems in general. They will hire the No. 1 research tool for journalists
you to solve specific problems. With that today, so include news releases, fact
key fact in mind, your Web site should be sheets, firm backgrounders and longer
filled with how-to articles, white papers executive biographies in one area.15.
and special reports that give away Public speaking. List upcoming and past
valuable information.3. Declare your speaking engagements with industry and
specialization. The No. 1 attribute civic groups. This promotes your
prospective clients hunt for is reputation as an expert and will also
specialization, so put yours right up help you garner invitations for future
front. No successful small firm is "all speaking engagements.16. Job postings.
things to all people"; figure out who you Create positive, upbeat descriptions of
serve, and how, and put that information the stars you attract to your firm.17.
on the front page. Be sure also to Key employee bios. Keep these short --
describe the outcomes you achieve, such 50-100 words. Longer bios belong in the
as decreased costs or increased news release section.18. Client base.
revenues.4. Mission and philosophy. This can be tricky, but it's important.
According to our focus groups, you should If it is appropriate in your field to
include a mission statement, but keep it list marquee clients, by all means do so.
short and meaningful. Clients say they If this is inappropriate, then describe
don't really care that much about mission the types of clients you work for in
statements, but if you can use one to general terms (e.g., "A Fortune-500
further differentiate yourself, it's a Manufacturer of Paper and Consumer
good idea to do so.5. Contact Products").19. Case studies. Our focus
information. Don't make your prospective groups tell us most prospective clients
clients work to find you. Put your phone aren't particularly interested in case
number on every page. Make it easy for studies because they believe specific
prospective clients to e-mail you with cases don't apply to them and their own
requests for more information or a problems. A better approach is to take
meeting. And definitely consolidate all information out of a case study and turn
of your contact information on one page, it into a how-to article.20. Referral
including address, fax numbers, and so mechanism. Your Web designer can easily
on.6. Map and driving directions. If include a feature that makes it easy for
prospects ever visit your location, then someone to refer your Web site to a
you must include a map and driving friend or associate.21. Contact
directions to your office. This will not mechanism. The purpose of the Web site is
only save you time, but is also another to let prospects check you out and then
reason to have prospective clients poking contact you. Have a device that makes it
around your Web site.7. E-mail easy for them to do so.Henry DeVries is a
subscription link. Forrester Research marketing coach and writer specializing
studies show that converting prospects in lead generation for professional
into clients via e-mail is 20 times more service firms. An adjunct marketing
cost-effective than using direct mail. professor at UCSD since 1984, he is the
Once you capture their e-mail, why waste author of "Self Marketing Secrets" and
first-class postage? Offer prospective the recently published "Client
clients solid reasons for giving you Seduction." Visit or e-mail questions to
permission to e-mail them: free reports, © 2005 Henry DeVries, All rights
studies, white papers or notifications of reserved. You are free to use this
key Web site updates. And of course, material in whole or in part in pint, on
state clearly that subscribers can easily a web site or in an email newsletter, as
opt out of your list whenever they long as you include complete attribution,
want.8. On-demand materials (PDF). What including live web site link. Please also
happens if a prospective client wants to notify me where the material will
tell someone else about you? The problem appear.The attribution should read:"By
with a beautiful Web site is that is Henry DeVries of the New Client Marketing
usually doesn't look so beautiful when Institute. Please visit Henry's web site
the pages are printed. The way around at for additional marketing articles and
this is to offer professionally designed resources on marketing for professional
PDFs, readable with the free Acrobat service businesses.




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