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How Price Gouging Can Hurt Your Business

"Price gouging" is an emotional, exploiting the citizens. Nobody seems to
inflammatory term. Everyone is against think to blame the use of a list
it, but only buyers, angry over excessive price.List prices are some of the best
profit-taking, proclaim it. As a seller, fiction ever written.Should We Sell Over
how can you reap the profit rewards you List?Some routinely call the selling of a
deserve without being accused of price product at more than list price
gouging?From a marketer's perspective, "gouging," and consider it unethical and
attaching a price tag to a product or even immoral.Buyers feel gouged when it
service is always an agonizing appears that sellers are taking advantage
experience. What is the right price? This of the buyer's condition with a commodity
question is hotly debated in meeting product. I'll loosely define commodity as
rooms around the world every day. The any product or service that has a fairly
search for the perfect price may be the consistent price in most selling
Holy Grail of marketing.Pricing is like environments. When the buyer sees an
sunblock. No matter how you decide to inflated price for the commodity and has
apply it, the question always lingers; no other competitive alternatives due to
how much is enough? How can you avoid the situation they're in, the buyer feels
leaving money on the table without being gouged.For example, I would expect a hot
burned by claims of price gouging?While dog and a Coke at most locations to be 4
everyone certainly wants win-win or 5 US dollars. When I was watching the
relationships, the buyer and seller are Atlanta Braves play baseball at Turner
adversaries where pricing is concerned. Field and got hungry, the hot dog and
The seller wants to get the most money Coke I found cost closer to $10. To find
possible for their offering, because each any food that I considered reasonably
additional dollar gained is pure profit. priced, I would have to leave the stadium
From the buyer's perspective, less is environment. I felt gouged.As a boater, I
better and free is best.The List Price routinely pay 30-40% more at the dock for
ObstacleMost claims of price gouging are a gallon of gas than I would when I take
based on comparisons of asking price to my car to the pumps. Same gas, different
published list price. From the buyer's environment. I feel gouged.Price gouging
perspective, list price is the ceiling, occurs when no alternatives are available
the most they should have to pay for a for purchase. In our free market society,
seller's offering. More importantly, list that rarely happens. When it does, we
price becomes the basis from which need to be especially careful. Where
discounts are taken.The idea of there is demand, there is usually -- but
establishing a list price for a product not always -- competition.A Controversial
is actually a fairly new invention. As SolutionAn opportunistic sales force that
recent as the middle Middle agesAges, I once worked with faced a pricing
prices were based on perceived ability to dilemma. Buyers in this industry
pay versus being tied to some intrinsic routinely expected a 15-20% discount,
worth of the product itself. For example, making it nearly impossible to hold list
when a nobleman was purchasing a price. The solution came to be known as
commodity such as food, they would "New York Pricing" -- invented by the New
routinely pay several multiples over what York district office -- which simply
a peasant farmer would pay for the same involved marking up list price by 15%
product. Why? Because they could. The before presenting it to the prospective
seller would have no trouble asking the buyer. After ardent negotiations, the
nobleman for the higher price, and the buyer might receive their 15-20%
nobleman would have no problem paying. In discount, resulting in a sale at or near
those days, gouging only referred to list price for company. Because
activities having to do with battles and headquarters couldn't come up with a
body parts.For most of us, we believe better solution, "New York Pricing" was
prices can only go down from list price. widely practiced by the sales team
When buying a car, for example, nobody although not officially endorsed by
expects to pay "sticker". In fact, many management.Gouging is in the Eye of the
car buyers believe that list price BeholderWhile we might like the market to
shouldn't be the basis of pricing set the price, we can't all engage in an
discussions at all. Instead, they focus auction environment. At some point during
on working from the dealer's invoice a buyer-seller interaction, the seller is
price. How shocked these same buyers are going to offer a price. This is perceived
when they're asked to pay over sticker! by the buyer as list price, and we expect
This has happened when anticipation for a to go down from there.Price gouging is
new model creates high demand though the not about charging more than list price.
product is in short supply. Examples It's about the seller taking advantage of
include the original releases of the the environment to require people to pay
Mazda Miata, Dodge Viper, Nissan Xterra, more than the offering is worth. Selling
the reintroduced Volkswagen Beetle, and over list price is fine if the market is
the 2005 Mustang.When sellers ask for willing to bid up the price despite the
more than list price, buyers deem it presence of alternatives. That's what
"unfair", "outrageous" and -- of course happens with hot new cars. If the buyer
--price gouging. Now it's time to play believes they are getting value well in
the blame game. We can blame excess of the list price, both parties
manufacturing for not producing enough can feel good about the transaction.©
vehicles to meet demand. We can blame 2005 Paul Johnson. All rights
marketing for creating too much interest reserved.Note: This article is available
in a product they couldn't supply. We for reprint at no charge.
can blame the greedy capitalists who are




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